Grey

Mojisola Aimasiko

Ayomikun Irewunmi

Learn more about managing your Grey account.

Managing your account

What services does Grey offer?

Is Grey safe and secure?

Learn more about our privacy and use policy.

What is your privacy and use policy?

You can learn more about the currencies we support for sending and receiving payments.

What currencies are supported on Grey?

How can I sign up on Grey?

Learn more on countries eligible to create a Grey account

Why can't I sign up?

How do I contact Grey?

How do I download the Grey app?

How to add your next of kin

Can I receive OTP on my WhatsApp number?

How to delete or close your Grey account

Creating and deleting multiple accounts

How do I change my email address?

Hours and channels to contact Support

Updating personal information before and after KYC

Why do I need TIN to get a US account on Grey

Why do I need TIN?

guidelines on how to update your country during your KYC verification.

How to change your country with an unverified KYC

Guidelines on how to update your current country of residence.

How to change your country of residence for verified KYC.

What is Grey?

General

Bvn update

Set up two-factor authentication(2FA) on your account to provide an extra layer of security and protection.

Two-factor Authentication(2FA)

Learn how to regain access to your account if you lose access to your 2FA.

How to disable my 2FA

Forgot password

How to change your password

Learn how to view the devices you are currently logged in on and remove unrecognized devices.

How do I view my logged-in devices & sessions?

Learn how to easily enable or change your PIN on Grey to keep your account secure

How to enable or change your PIN

Security

Learn how to download your account statement.

How to download account statements

Learn more about downloading your proof of account from the app or website.

How to get your proof of account

Learn how to download a transaction receipt.

How to download your transaction receipt

Statements & reports

Affiliates and referrals

How do I get my referral code?

How do I see my referrals and earnings?

All you need to know about Grey referral program.

Referrals on Grey

Here’s a step-by-step guide on how to change your Grey app language from English to Swahili.

How to change your language to Swahili

Change app language

Blog

Youtube

Find answers and get help from Intercom Support and Community Experts

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