Updating Personal Information Before KYC Verification
Before completing your KYC, you can change personal information directly from your profile settings.
Name:
-Click on "Your Profile"
-Click on "Edit" button
-Input your correct name
-Click on "Save Changes"
Country of Residence and Address:
-Click on "Account Setting"
-Click on "Account verification''
-Click on "Edit" under account information
-Update your country, postal code, state, city and address.
-Click on "Save Changes"
Phone number:
To change your phone number, please contact [email protected] or send an in-app message.
Email:
To update your email address, please check this article
Updating Personal Information After KYC Verification
Name Changes: Changes to your name require official supporting documents (e.g., a government-issued ID, marriage certificate, or affidavit).
We're unable to edit your name once you have created a bank account.
Email & Phone Number: These can be updated, but you'll need to complete authentication. Please contact our support team
Country of Residence: Please share the following:
-Name of the new country-House address
-Proof of address (e.g., utility bill or bank statement) and postal code.
House Address: Please share the postal code, old and new addresses and proof of new address (e.g., utility bill or bank statement).
We're unable to edit your name once you've created a bank account.