Your card will be deleted if you've had up to three failed transactions due to insufficient funds from the same platform. This is to avoid incurring unwanted charges. Additionally, if a merchant forcibly charges your card resulting in a negative balance, the card will also be disabled. This policy ensures that the user account remains free from further unintended complications.
How do you avoid card termination?
Please ensure your card is sufficiently funded for any payment, especially recurring payments.
To prevent charges on your card, delete/remove your card from the platforms it has been added to or cancel your subscription.
If your card transaction fails three (3) times due to insufficient funds, your card will be deleted.
If your card is frozen, you cannot complete transactions. Please fund and unfreeze your card.
Please note that once your card details are added to a platform, you can be force-charged regardless of whether it is funded or frozen.
If you need further assistance, please get in touch with our support team via the in-app chat or email [email protected] Additionally, once a card is terminated, it cannot be reactivated, and the one-time card creation fee is non-refundable. You may create a new card in the Grey app and fund it to resume transactions.