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Grey Virtual Dollar Cards
Frequently asked Questions
Why was my virtual card automatically deleted?
Why was my virtual card automatically deleted?

Learn more about why your card got deleted.

Grey Support avatar
Written by Grey Support
Updated over a week ago

Your card will be deleted if you've had up to four failed transactions due to insufficient funds from the same platform. This is to avoid incurring unwanted charges.

How do you avoid card termination?

You can avoid this by ensuring your card is sufficiently funded for any payment, especially recurring payments. You can also delete your card from the platforms it has been added to or cancel your subscription to prevent charges on your card.

Please Note the following

  • If your card transaction fails two(2) times due to insufficient funds on the card for the same transaction, your card will be flagged and frozen.

  • If the card is re-activated, and you try the same transaction again, and it fails twice(2) with insufficient funds, your card will be terminated.

If you need further assistance, please get in touch with our support team via the in-app chat or email [email protected]

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