⚠️ Due to some identified system issues, our card providers have temporarily suspended Card Deletion. Please bear with us; we hope to restore it as soon as possible.
Card withdrawals are unaffected and still available.
Card Withdrawals
Can I withdraw from my virtual card?
Yes, you can withdraw from your card. However, a minimum balance of $1 has to be left on your card. If you want to withdraw all the funds in your card, you can opt to delete your card.
How do I withdraw from my virtual card?
Please get in touch with our support team to carry out this action, stating the amount you would like to withdraw from your card. So that you know, your request will be reviewed within 24 hours. Once your withdrawal is successful, the amount will be credited to your Grey USD balance.
Card Deletion
How do I delete my virtual card?
Please get in touch with our support team to carry out this action. So that you know, your request will be reviewed within 24 hours. Once you delete your card, any remaining balance is returned to your Grey USD balance.
Also, could you confirm that you are not expecting refunds to your card before deleting your card, as this action cannot be revoked? If you are expecting a refund or have transactions on hold, please contact the merchant first.
You can learn more about card refunds here.