We understand how important it is for you to have the convenience of freezing and unfreezing your virtual card. To assist you, here are the steps to follow:
Step 1
Login to your Grey account either through the mobile app or the website.
Step 2
Head over to the "virtual cards" page.
To freeze your card, click on the icon above "Freeze card" to deactivate your card.
To unfreeze your card, click on the icon above "Unfreeze card" to activate it.
Please remember that when your card is frozen, it won't be available for any transactions. To make payments using your card, you need to unfreeze it. We hope this was helpful, and you can now enjoy the flexibility of freezing and unfreezing your virtual card.
If your card transaction fails twice (2) due to insufficient funds on the card for the same transaction, your card will be flagged and frozen.
If the card is reactivated and you try the same transaction again, and it fails once (1) with insufficient funds, your card will be terminated.
Please ensure your card is funded when transacting, especially for scheduled and recurring payments. You can also delete your card from the platforms it has been added to or cancel your subscription to prevent charges on your card.
If you need further assistance, please get in touch with our support team via the in-app chat or email [email protected]