We certainly understand your need for the convenience of freezing and unfreezing your virtual card. To help you, we've shared the steps you need to follow to do this.
Step 1:
Login to your Grey account either through the mobile app or the website.
Step 2:
Head over to the "virtual cards" page.
To freeze your card, click on the icon above "Freeze card" to deactivate your card.
To unfreeze your card, click on the icon above "Unfreeze card" to activate it.
Please remember that when your card is frozen, it won't be available for any transactions. To make payments using your card, you need to unfreeze it. We hope this was helpful, and you can now enjoy the flexibility of freezing and unfreezing your virtual card.
Please Note ⚠️
If your card transaction fails two(2) times due to insufficient funds on the card for the same transaction, your card will be flagged and frozen.
If the card is re-activated, and you try the same transaction again, and it fails twice(2) with insufficient funds, your card will be terminated.
Please ensure your card is funded when transacting, especially for scheduled and recurring payments. You can also delete your card from the platforms it has been added to or cancel your subscription to prevent charges on your card.
If you need further assistance, please get in touch with our support team via the in-app chat or email [email protected]