Your Grey USD virtual card may be declined when you try using it on some websites. Here are some reasons why this may happen:
Insufficient funds - Please ensure your card is funded at all times. Note that repeated declined card transactions due to insufficient funds, as explained above, may lead to us restricting your access to using our card service.
Your card is frozen - Please ensure your card is active and unfreeze it if frozen before making payments.
Transaction type is not supported - You may have tried the card on a restricted platform, e.g., Betting, Crypto, and Pornography. The transaction may also be blocked for security reasons.
Wrong billing address - Please ensure to enter the billing address you have listed on your Grey account.
The website or merchant requires 3d-secure cards; the cards provided are not 3D-secured enabled.
Connectivity issue - Card transactions may also fail due to technical issues on the merchant's website. You can try clearing your browser cache or opening the website you are trying to make payment on an incognito browser.