Suppose the account name and payment details are inconsistent. In that case, we're required to verify the transaction's legitimacy as a regulatory requirement to protect both the sender and receiver. This helps us ensure that our services are safe for everyone.

These funds will be temporarily held in your pending balance within this period.

Simply tap on verify your deposit

Any document proving that the transaction was not conducted on false pretenses, such as a detailed invoice to verify salary payments or business transactions and the bank transfer receipt.

Once you complete the form or provide the requested information, your transaction and documents will be reviewed within 24 - 72 working hours. If everything checks out, your funds will be moved to your available balance. Just so you know, this timeline does not include weekends or public and bank holidays.

Please respond to the email with the details requested. Just so you know, transactions are reviewed case-by-case, and specific information might be required to clear a transaction.

Unfortunately, if we can't verify your transaction based on the details provided in the form, the funds will be reversed to the sender.

Reversed deposits should arrive at the sending or originating bank within 3 - 7 business days.

Please contact us; we'll send you a refund telex so the sending bank can trace this refund.