The supporting documents you’ll be required to upload will depend on the reason for the deposit.
For deposits from an individual account
From family or friends
The actual receipt of the transaction showing the sending bank name, sender's name, and other transaction details
The purpose of the transaction
The exact relationship with the sender
Salary (from an individual account)
The purpose of the transaction
The receipt of the transaction showing the sending bank name, logo, and other transaction details
The proof of employment with the sender or proof of an agreement between you and the sender regarding the job
Proof of work. This could be your LinkedIn profile, profile on popular freelancing websites, or any page that can externally prove your work.
For deposits from a business account
The receipt of the transaction, payslip, or invoice
The proof of your employment with the company (employment or contract letter)
For salaries and contract payments, please attach your proof of work. This could be your LinkedIn profile, profile on popular freelancing websites, or any page that can externally prove your work.
Once you've finished the process, your submission will be reviewed, and you will get a response on the status of your transaction within 72 hours.
Please do not send these documents in advance because we cannot check them before payment into your account.
NB: In unique cases, we may ask for additional information that may not be listed in this help article.
If you need more help with verification, you can use the in-app chat on this page, and our support team will get back to you as soon as possible.