Payment failures usually happen for a specific reason, and understanding these reasons can help you resolve the issue quickly. Below are the most common causes for Visa card declines and what you can do to fix them.
1. Insufficient Funds
If you see an error like "Insufficient balance", it means the amount you're trying to pay is higher than the funds available on your card or wallet.
How to fix it:
Check your available balance.
Add money to your wallet.
Try the payment again.
2. Frozen Card
A frozen card cannot process transactions. When this happens, you may see an error such as "Card not available."
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How to fix it:
Review your card status in the app.
Unfreeze the card.
Contact support if you need further help.
3. Terminated or Deleted Card
If a card has been deleted from your account, any payment attempt will fail with the message "Card not available."
How to fix it:
Check if the card still exists in your account.
If deleted, create a new Visa card.
4. Spending Limit Exceeded
When your transaction amount exceeds your card’s limit, the payment will be declined with an error such as “Amount exceeds card limit."
How to fix it:
Review your card's daily or transaction limits.
Increase the limit (if available).
Try a smaller amount.
5. Card Not Activated
If your card hasn't been activated yet, any transaction you attempt will fail. This often appears as "Card not available."
How to fix it:
Complete the card activation process in your dashboard/app.
Try the transaction again after activation.
If you need further assistance, please get in touch with our support team via the in-app chat or email [email protected]