Skip to main content
All CollectionsVirtual cardsGeneral
Unwanted card transactions
Unwanted card transactions

Learn more about unwanted card transactions and how best to avoid them.

Mojisola Aimasiko avatar
Written by Mojisola Aimasiko
Updated over 3 months ago

If you’ve signed up for a free trial and added your card details, make sure to cancel the subscription before the trial period ends to avoid being automatically charged for the full service.

If you're charged unexpectedly or come across unwanted transactions, it’s essential to contact the merchant’s support team directly, as we do not have the ability to cancel or refund transactions made through third-party websites. Only the merchant can handle this, following their own refund or cancellation policies. You'll find the merchant’s name attached to the specific transaction, which can help you in resolving the issue with their team.

You can check out various merchant policies on their website: Apple, Amazon-prime, Netflix, and Google.

Did this answer your question?