Unwanted card transactions

Learn more about unwanted card transactions and how best to avoid them.

Grey Support avatar
Written by Grey Support
Updated over a week ago

If you sign up for a free trial and add your card on any platform, please cancel before you're charged for a full subscription to avoid billing.

However, if you have been charged or encountered unwanted card transactions, please get in touch with the merchant, as we can’t cancel or issue a refund.

Only the merchant can, depending on their policies. You can see the name of the merchant involved attached to a transaction.

You can check out various merchant policies on their website: Apple, Amazon-prime, Netflix, and Google.

⛔️ Please Note

  • If your card transaction fails two(2) times due to insufficient funds on the card for the same transaction, your card will be flagged and frozen. Kindly contact support for assistance.

  • Your card activities will be reviewed, and if the card is re-activated, and you try the same transaction again, and it fails twice(2) with insufficient funds, then your card will be terminated.

Please ensure your card is funded when transacting, especially for scheduled and recurring payments. You can also delete your card from the platforms it has been added to or cancel your subscription to prevent charges on your card.

Did this answer your question?