We offer three easy ways to top up your NGN balance:
Bank transfer
Mono direct debit
Conversion
To top up via bank transfer :
Click on "Accounts" and select your NGN balance.
Select "Add Money."
Generate an NGN account on the app or website if you have yet to do so, and you will be assigned a unique 10-digit account number.
Copy your account number and paste it into your banking app. Fill out the amount you want to top up, select the bank, and input your PIN to complete your transaction.
To top up via Mono direct debit:
Click on "Accounts" and select your NGN balance.
Select "Add Money," then choose the "Add with Direct Debit (Mono)" payment method. Input the amount and click the confirmation box.
Once that's done, the Mono portal will be displayed.
Click "Continue," select your bank, input your account details, and follow the prompts to complete your top-up.
To top up via conversion:
Click on "Accounts" and select your NGN balance.
Select "Add Money," then choose the "Add via conversion" option.
Select the currency you want to convert from, then input the amount.
Clink on "Continue'' to complete your top-up.
You can learn more about our conversion fees here.
If you encounter issues while topping up your NGN account, please don't hesitate to contact our support team for help.
You can contact our support team via email at [email protected] or by sending a message through the in-app chat with a valid receipt of debit and a 30-digit session ID from your bank for the transaction.
Our team will promptly investigate the issue and provide a resolution.