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How to top-up my NGN(Naira) balance
How to top-up my NGN(Naira) balance

Learn more on how to top up your NGN balance.

Grey Support avatar
Written by Grey Support
Updated over a week ago

We are pleased to offer our customers two convenient options for topping up their NGN balance(wallet).

The Mono direct debit option automatically transfers funds from your linked bank account to your NGN account.

In addition, we also offer the option to top up your NGN account via bank transfer.

Regardless of your choice, rest assured that we are committed to providing you with a seamless and hassle-free experience when managing your finances.

To top up via bank transfer :

  • Click on "Accounts" and select your NGN balance.

  • Select "Add Money"

  • Generate a NGN account on the app or website if you are yet to do so, and you will be assigned a unique 10-digit account number.

  • Copy your account number and paste it into your banking app. Fill out the amount you want to top up, select the bank, and input your PIN to complete your transaction.

To top up via Mono direct debit:

  • Click on "Accounts" and select your NGN balance.

  • Select "Add Money," then choose the "Add with Direct Debit (Mono)" payment method. Input the amount and click the confirmation box.

  • Once that's done, the Mono portal will be displayed. Click "Continue," select your bank, input your account details, and follow the prompts to complete your top-up.

If you encounter issues while topping up your NGN account, please don't hesitate to contact our support team for help.

You can contact them via email at [email protected] or by sending a message through the in-app chat with proof of debit from your bank for the transaction.

Our team will promptly investigate the issue and provide a resolution.

We hope this guide helps you top up your NGN balance seamlessly.

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