How to receive payments to your Grey NGN account: fees, limits, and FAQs

Your NGN account is created instantly. The account number and bank name appear on your dashboard immediately. You can start receiving transfers right away.
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Your Grey NGN account only supports first-party deposits. This means the bank account sending the money must be registered in the same legal name as your Grey account.
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You cannot share your NGN account details with clients or friends as a payment address. It is a personal funding channel only — for moving money from your own Nigerian bank to your Grey balance.
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If you need to receive money from another person, ask them to send to your foreign currency accounts (USD, GBP, or EUR) using your account details for those currencies.
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If someone sends money to your Grey NGN account from a bank account that is not in your name, the deposit will not be credited. Grey returns third-party NGN deposits to the sender within 24-48 working hours. The sender will receive the funds back into their originating bank account.
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If a third-party deposit has been sent and the sender is waiting for a return, contact Grey support with the transfer amount, the sender's bank name, and the 30-digit session ID from the transfer receipt. This helps Grey's team track and confirm the return.
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Most transfers arrive within a few minutes. Delays can occur during periods of high network traffic on the banking system, particularly at month-end or during public holidays.
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If your transfer has not reflected after 30 minutes, contact Grey support through the app or at [email protected]. Include the 30-digit session ID from the transfer and a copy of the transfer receipt.
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Mono direct debit lets you pull funds from your Nigerian bank account directly into your Grey NGN balance without initiating a manual transfer. The fee is 0.5% plus N60 per transaction. Mono deposits have separate daily limits — check the Mono deposit limits page for current figures.
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Open the Grey app. Tap Add Money, then select NGN. Tap Create NGN Account. Your account is created instantly and the account details appear on your dashboard immediately.
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Like a regular Nigerian bank account, transfers typically take a few minutes. Delays may occur during periods of high network traffic. If your payment has not arrived after 30 minutes, contact Grey support with the 30-digit session ID and transfer receipt.
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Depositing via bank transfer from your own account is free. Depositing via Mono direct debit carries a fee of 0.5% plus N60 per transaction.
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Bank transfers have no daily deposit limit. Mono direct debit deposits have separate limits — check the deposit limits article.
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No. Your Grey NGN account only supports first-party deposits — money sent from a bank account registered in the same legal name as your Grey account. Third-party deposits are not supported and will be returned to the sender within 24-48 working hours.
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The payment will be returned to the sender. Grey does not hold third-party NGN deposits. The return typically takes within 24-48 working hours. If you need to receive money from another person, ask them to send it to your foreign currency accounts (USD, GBP, or EUR) instead.
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Yes. The NGN account is only available to users in the Nigerian region. Users registered in other countries cannot create an NGN account on Grey.
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Contact Grey support through the app or at [email protected]. Include the 30-digit session ID from the transfer, the amount, the sending bank, and a copy of the transfer receipt. Grey's team will investigate with the banking partner and update you.
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