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Guidelines for receiving payments to your Grey NGN account
Guidelines for receiving payments to your Grey NGN account

Common FAQs about your NGN Account

Grey Support avatar
Written by Grey Support
Updated over a week ago

You asked, and here you have it! Grey has recently launched the NGN Account to quickly top up your NGN balance in addition to the Direct Debit and Bank transfer option. Here's a guide on how to create a virtual account.

FAQS about the NGN Account

  • How long does it take to process the request?

    The NGN Account request is instantly processed and will reflect on your dashboard immediately. Delays may only occur due to the banking network.

  • Are there daily deposit limits on the account?

    No, there are no daily deposit limits to this account.

  • Is this account only restricted to Nigerians?

    Yes, all users in the Nigerian region can request an account. Users outside this region cannot request an NGN account.

  • Do I have to create a transaction or generate a reference before transfers can be made to the account?

    No, you can quickly transfer your funds into the account from your local bank to the NGN account created, and it will reflect on your balance.

  • Can I share this account detail with people to make payments to me?

    Yes, you can share the details for others to make payments into; please copy the account details as they appear on your dashboard.

  • How long do transfers to my NGN account take?

    Like a regular Naira account, transfers to your account usually take a few minutes. Delays may only occur due to the banking network.

  • What is the difference between a transaction made using the NGN bank transfer option and a transfer to my NGN account?

    The NGN bank transfer option is a temporary account useful for receiving one-off payments via bank transfer. In contrast, the account provided is a static(permanent) account in your name and can be used for transfers.

πŸ’‘ For payments delay to your NGN account, don't hesitate to contact our support team with the 30 digits session ID and transfer receipt to enable us to investigate and revert.

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