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Document Verification

How to complete your document verification.

Grey Support avatar
Written by Grey Support
Updated over a week ago

After successfully creating your account, verifying your email, and completing your KYC, you’ll need to verify your identity. Before you can make a transaction on Grey, it is expected that you must have completed your KYC and document verification to checkmate fraud.

Here’s a guide to completing your document verification:

  • Sign in to your account after you have verified your email.

  • On the home page, click on the “Complete verification” button.

  • You’ll be redirected to the document verification portal, do ensure to follow the prompts.

  • You are required to upload the following :

    1. An image of your Valid Government-Issued ID (Driver’s license, national ID card, or International passport). A photo of your original valid ID is required ✅ and not a copy (Scanned/photocopied). ❌

    2. A short video of your face.

    Guidelines for uploading a selfie video

  • A photo of your original valid ID is required ✅ and not a copy of it (Scanned/Photocopy). ❌

  • All four corners of your ID should be visible.

  • All details on your ID should be clear and legible; any missing information renders the document invalid; turn off your flash to avoid any glare on the document.

  • Edited and altered documents are not supported.

  • The person on the ID must match the video selfie.

  • The details on the ID must match your Grey account.

  • Take the video in a well light room and ensure your face is clear in the video.

    Once you have completed the process, you’ll be redirected to a successful page.

    Your document will be reviewed, and will receive a successful mail once verified. Please note that documents are usually reviewed within a few minutes to 24hrs.

    Once your document is verified, you can create virtual foreign accounts in our supported currencies or convert funds.

    Why did my verification fail?

  • Name Mismatch - Ensure to sign up with your legal name as it appears on your documents.

  • Under age - You must be above 18 years of age to use Grey.

  • Template and Country mismatch- Selecting a wrong document type or country- e.g., Selecting an International passport and uploading a driver’s license, Selecting Nigeria and uploading a British ID.

  • Not following the guidelines - Ensure to follow the procedures as clearly stated.

If you require further assistance with verification, use the in-app chat on this page, and our support team will get back to you as soon as possible.

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