KYC verification

How to complete your KYC.

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Written by Grey Support
Updated over a week ago

KYC means Know Your Customer; after successfully creating your account and verifying your email, you must complete your KYC Verification.

Before you can make a transaction on Grey, it is expected that you must have completed your KYC to checkmate fraud and validity.

  • Once you have verified your email, you'll be asked to select what you want to use Grey for, select all that applies to your use case, and click "Submit."

  • You'll be directed to the home page. Click on "Complete my Account Setup."

Here's a step-by-step guide to completing your verification below.


  • Fill in your address, state, city, postal code, and date of birth, upload a recent bank statement, and click "Continue."."

    The bank statement could be in a PDF, PNG, or JPEG format, should be less than 3MB, and should be within three months.


  • You must confirm if you are a politically exposed person (PEP) or related to someone politically exposed. (A PEP is an Individual who has been entrusted with prominent public functions, for example, heads of state or of government, senior politicians, members of parliament, senior government, judicial or military officials, e.t.c)


This step is for identity verification.

  • Click on "Begin Identity verification."

  • You are required to upload the following :

    1. An image of your Valid Government-Issued ID (Driver's license, national ID card, or International passport). A photo of your original valid ID is required βœ…, not a copy (Scanned/photocopied). ❌

    2. A short video of your face.

  • Once you have completed the process, you'll be redirected to a successful page.

    Your document will be reviewed and you will receive a successful mail once verified. Please note that documents are usually reviewed within a few minutes to 24hrs.

    Once your document is verified, you can create your foreign accounts in our supported currencies And enjoy your transaction journey.

Guidelines for Completing Your Identity Verification

  • A photo of your original valid ID is required βœ… and not a copy of it (Scanned/Photocopy). ❌

  • All four corners of your ID should be visible.

  • All details on your ID should be clear and legible; any missing information makes the document invalid; please turn off your flash to avoid any glare on the document.

  • Edited and altered documents are not supported.


  • The person on the ID must match the video selfie.

  • The name on the ID must match your Grey account.

  • Please take the video in a well-lit room and make sure your face is clear in the video.

Why did my verification fail?

  • Name Mismatch - Ensure to sign up with your legal name as it appears on your documents.

  • Under age - You must be above 18 to use Grey. Do not use someone else's document.

  • Template and Country mismatch- Selecting a wrong document type or country- e.g., Selecting an International passport and uploading a driver's license, Selecting Nigeria and uploading a British ID.

  • Creating multiple accounts- Having multiple accounts can render failed veriifvcation, always remember your email account and avoid deleting and creating multiple accounts.

  • By not following the guidelines - Please follow the guide as clearly stated.

If you need more help with verification, please use the in-app chat or email [email protected], and our support team will get back to you as soon as possible.

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