After successfully creating your account, verifying your email, and completing your KYC, you’ll need to verify your identity. Before you can make a transaction on Grey, it is expected that you must have completed your KYC and document verification to checkmate fraud.


Here’s a guide to completing your document verification:

  • Sign in to your account after you have verified your email.

  • On the home page, click on the “Complete verification” button.

  • You’ll be redirected to the document verification portal, do ensure to follow the prompts.

  • You are required to upload the following :

    1. An image of your Valid Government-Issued ID (Driver’s license, national ID card, or International passport). A photo of your original valid ID is required ✅ and not a copy (Scanned/photocopied). ❌

    2. A short video of your face.

    Guidelines for uploading a selfie video

  • A photo of your original valid ID is required ✅ and not a copy of it (Scanned/Photocopy). ❌

  • All four corners of your ID should be visible.

  • All details on your ID should be clear and legible; any missing information renders the document invalid; turn off your flash to avoid any glare on the document.

  • Edited and altered documents are not supported.

  • The person on the ID must match the video selfie.

  • The details on the ID must match your Grey account.

  • Take the video in a well light room and ensure your face is clear in the video.

    Once you have completed the process, you’ll be redirected to a successful page.

    Your document will be reviewed, and you will receive a successful mail once verified. Please note that documents are usually reviewed within 24hrs.

    Once your document is verified, you can create virtual foreign accounts in our supported currencies or convert funds.


    Why did my verification fail?

  • Name Mismatch - Ensure to sign up with your legal name as it appears on your documents.

  • Under age - You must be above 18 years of age to use Grey.

  • Template and Country mismatch- Selecting a wrong document type or country- e.g., Selecting an International passport and uploading a driver’s license, Selecting Nigeria and uploading a British ID.

  • Not following the guidelines - Ensure to follow the procedures as clearly stated.

If you require further assistance with verification, use the in-app chat on this page, and our support team will get back to you as soon as possible.

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