After successfully creating your account and verifying your email, we'll need to verify your identity. Before you can make a transaction on Grey, it is expected that you must have completed your KYC and document verification to checkmate fraud.
Here’s a guide to completing your document verification:
Sign in to your account after you have verified your email.
On the home page, click on the “Complete My Account Setup” button.
You’ll be redirected to the document verification portal, do ensure to follow the prompts.
Tips for document verification
Upload a valid Government-Issued ID (Driver’s license, national ID card, or International passport). A photo of your original valid ID is required ✅ and not a copy (Scanned/photocopied). ❌
All four corners of your ID should be visible.
All details on your ID should be clear and legible; any missing information renders the document invalid; turn off your flash to avoid any glare on the document.
Edited and altered documents are not supported.
The details on the ID must match your Grey account.
Supported documents
You'll need to provide the original copy of a government-issued ID supported in your country; examples are:
Voter's card
International passport
National ID
Driver's license
Resident Card
Guidelines for uploading a selfie
The person on the ID must match the video selfie.
Take the video in a well-lit room and ensure your face is clear in the video.
Once you have completed the process, you’ll be redirected to a success page. Your document will be reviewed, and you will receive a success email once verified.
How long does verification take?
Please note that documents are usually reviewed within a few minutes to 24hrs.
After this, you can create virtual foreign accounts in our supported currencies or convert funds.