Your Visa Card offers benefits in two categories: Travel and Purchases. This guide explains how to easily claim your benefits.
Here's how to:
Sign up and complete registration
Confirm your email to access your dashboard
Accept Visa’s terms
Complete your profile. This helps Visa to correctly identify the user when they open a claim for a benefit.
Add your Visa card details from the Grey app
Once your card is verified, your benefits are active.
After your card details are validated, you have full access to the benefits portal. You can update your profile by uploading documents or clicking “Update later" to do it later.
Always review the terms for each benefit before submitting a claim, as the requirements may differ.
The card benefits:
🚗 Auto Rental Insurance (Travel)
Rent a car with your Visa card and get coverage for theft or damage, including accidental damage, for up to 31 days.
Requirements to open a claim:
Pay for the rental with a valid and active Visa card
Decline the rental Collision Damage Waiver(CDW) or similar coverage offered by the auto rental company.
Report any claim within 30 days of the incident.
Applicability
The coverage applies to the cardholder, as well as any additional drivers listed on the rental car agreement.
It covers rental periods of up to 31 days.
Coverage includes the country of card issuance, only if allowed by local regulations.
Benefits
The following specific costs are covered:
Damage due to collision.
Theft of a vehicle and related charges.
Malicious vandalism charges.
Loss due to accidental fire as long as the liability rests with the cardholder.
Towing charges as long as such charges result directly from a covered loss.
Loss of use.
Administrative fee charged by the rental company.
Coverage
Worldwide
Documentations required to open an Auto Rental Insurance claim
Copy of the Visa card account statement where the full charge for the car rental appears.
A copy of the Police or Traffic Authority Report (if a third party is involved or if there is a theft).
Copy of the initial auto rental agreement (front and back).
Copy of the final auto rental agreement (front and back).
Copy of the auto rental reservation confirmation.
A copy of the final itemized repair invoice.
📅 Extended Warranty (Purchases)
Visa Extended Warranty doubles the protection on items purchased with your card for up to 12 months, with no additional fees.
Requirements to open a claim
Full payment with a valid and active Visa card.
Cardholder must report any claim within 30 days of the incident.
Applicability
It applies to the cardholder, and it also includes any additional cards issued on your account.
New items purchased by the cardholder.
The eligible item must have an original manufacturer’s written repair warranty valid in the country where purchased, or valid in the country the item resides, as long as the original warranty covers it.
Benefits
It extends the warranty period under the original manufacturer’s written repair warranty or store warranty up to one additional year on eligible products with manufacturer’s warranties between three months to three years.
It covers the repair or replacement of the item up to the maximum limit established by the card.
Coverage
$5,000 per incident, $10,000 per year.
Documentations required to open an extended warranty claim
Your Visa card account statement showing the purchase claimed.
Purchase itemized invoice.
Copy of the original manufacturer’s written warranty.
Copy of any other warranty, if applicable.
The original repair order showing the cause of the damage.
💲 Price Protection (Purchases)
Visa Price Protection covers eligible items if you find a lower price after paying with your Visa card.
Requirements to open a claim
Full payment with a valid and active Visa card.
Applicability
It applies to the cardholder, and it also includes any additional cards issued on your account.
New consumer products are purchased entirely with an eligible card, whether for own use or given as a gift.
Coverage is for up to the maximum benefit amount and for 30 days from the date of purchase.
Copy of the advertisement that shows the product at a lower price than the one originally paid.
The advertisement should be in the same country.
Coverage includes but is not limited to Black Friday, Cyber Monday, Mother’s Day, Father’s Day, etc.
Benefits
Reimbursement for the price difference if the cardholder finds the same product (same model number and same model year) that was paid with a Visa card at a lower price.
Reimbursement for the difference up to the established benefit limit per item (and per account, per year)
The price difference must be above USD 25 for this coverage to apply.
Coverage
$500 per item, max $2,000 per account, per 12-month period.
Documentations required to open a price protection claim
Your Visa card account statement showing the purchase claimed.
Purchase itemized invoice.
Copy of the printed advertisement or screenshot of the non-auction internet advertisement as specified in the terms and conditions.
💰 Purchase Protection (Purchases)
With Visa Purchase Protection Insurance, pay for eligible items with your Visa card and get free coverage against theft or damage for up to 180 days.
Requirements to open a claim
Full payment with a valid and active Visa card.
Applicability
The beneficiary is the cardholder (additional cards are included).
New consumer products are purchased entirely with an eligible card, whether for own use or given as a gift.
The items are covered for a full 180 days from the date of purchase.
Lost items or items that mysteriously disappear are not covered.
Benefits
Coverage against damage or theft for new consumer products.
Repair or replacement of the item up to the maximum limit established by the card.
Coverage for items that are made up of a pair or set will be limited to the cost of any particular part or parts. However, if the articles cannot be used, replaced, or repaired individually, the value of the pair or set will be covered.
Coverage for stolen or damaged jewellery or fine art will be limited to the cost of the particular part or parts, regardless of any special value the article(s) may have had as part of a set or collection.
Coverage
$5,000 per event, with a maximum of $10,000 per account per 12-month period.
Documentations required to open a purchase protection claim
Your Visa card account statement showing the purchase claimed.
Purchase itemized invoice. In case of:
Theft: a report from the police or the appropriate official authority in the location where the incident occurred, filed within 48 hours of the incident.
Damage: copy of repair estimate or repair bill.