All Collections
Receiving Money
TZS and KES Deposits
Guidelines to making Deposits to Your Grey KES Balance
Guidelines to making Deposits to Your Grey KES Balance
Grey Support avatar
Written by Grey Support
Updated over a week ago

We are pleased to offer our customers a convenient option for topping up their KES balance(wallet).

The Mobile money option automatically transfers funds from your linked mobile money account to your KES balance using the MPESA network.

We are committed to providing you with a seamless and hassle-free experience managing your finances.

FAQS about the KES Deposits

  • How long does it take to process the Deposits?

    The KES deposit is instantly credited and will reflect on your dashboard immediately. Delays may only occur due to mobile money network issues.

  • What is the payment method used for KES Deposits?

    Mobile Money

  • What Mobile Money Network is used for KES Balance Top-up?


  • What is the processing fee charged per top-up transaction?

    The processing fee charged for each deposit transaction is 1.5% of the deposit amount. For instance, if a user makes a 1000 Ksh top-up, the user will pay a 1.5% processing fee charge, i.e., 15 Ksh, and the amount the user will receive shall be 985 Ksh.

Did this answer your question?