Please make sure that you have verified your KYC.
On the Mobile App.
Log in on the mobile app.
Select TZS balance on the Currency/Balance dropdown.
Click on the [Add Money] button
Please input the necessary details needed.
Review Transaction, Click on the [Continue] button
Follow payment instruction
Click on the [I have made the payment] button
On the Website
Login into your Account and Navigate your way to the Balances tab.
Select TZS Balance
Click on the [Deposit TZS] button.
Select a Payment method, Network type, and input the amount to top-up on the Add Money modal.
Click on the [Continue] button
Follow Payment instructions.
Click on the [I have made the payment] button